Refund policy
Return Policy
At Artemis Oasis, all sales are final. Due to the nature of our natural health products, we do not accept returns or exchanges unless a product arrives damaged.
Damaged Products
We are happy to replace damaged items if the following steps are followed within 48 hours of delivery:
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Take clear pictures of the damaged product.
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Email the images and a brief description to support@artemisoasis.com.
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Upon approval, we will send a replacement at no extra cost.
Note: If we do not receive photos within 48 hours, we will be unable to offer a replacement.
Non-Returnable Items
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All items are final sale unless damaged during shipping.
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Gift cards are non-returnable.
Refunds
Refunds are only provided in cases of damaged or defective products. We may offer a replacement or store credit.
Order Changes
We work with a third-party logistics provider to ensure timely, accurate order fulfillment.
If you need to make changes, please contact us within 12 hours of placing your order at support@artemisoasis.com. While we’ll do our best to assist, we recommend reviewing your order carefully before submission.
Note: Orders placed on Fridays after 12 pm EST will be processed the following Monday.